t’s and c’s

our terms and conditions…

Cancellation // No Show Policy

Our goal is to provide quality individualised medical care in a timely manner. “No-shows” and late cancellations inconvenience those individuals who need access to medical care in a timely manner. We would like to remind you of our office policy regarding missed appointments. This policy enables us to better utilise available appointments for our patients in need of medical care.

Cancellation of an Appointment

In order to be respectful of the medical needs of other patients, please be courteous and call The Brisbane Family Clinic promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care.

Late Cancellations: A late cancellation is considered when a patient fails to cancel their scheduled appointment with a 24-hour advance notice.

No Show Policy: A “no-show” is someone who misses an appointment without cancelling it in an adequate manner. A failure to be present at the time of a scheduled appointment will be recorded in your medical record as a “no-show.”

  • First missed appointment: there will be no charge
  • Second missed appointment: $50 fee will be billed to your account 
  • Third missed appointment: $full fee will be billed to your account and you may be discharged from our practice

If you need to reschedule your appointment or cancel, please call 07 33581585